Q: Tell me about the security deposit.
A: A Security deposit is collected up front as a small insurance to the owner. Security deposit is fully refundable withstanding any excessive damage or abuse to the property deemed to be outside normal wear and tear and breakage. Things that are looked for when determining returning the security deposit are big ticket items (holes in the walls, broken windows, broken mirrors, doors off hinges, uprooted landscaping as well as missing remotes, etc.). Generally, barring any complications, security deposits are refunded within 48-96 hours after scheduled checkout.
Q: What is your refund policy?
A: The refund policy is rather simple yet can sound complicated. You are entitled to 100% refund if you cancel PRIOR to 24 hours before your scheduled arrival. Cancellation within 24 hours of your scheduled arrival will forfeit the first night's rent but will entitle you to receive your security deposit back. Failure to cancel or failure to show will entitle you to no refund.